Performance Optimization Specialist - (REMOTE)

Signet Jewelers Remote
optimization remote jewelry training team optimization people communication management retail pages diamond jewelry operating
March 24, 2023
Signet Jewelers
Akron, Ohio

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Signet Jewelers is the world's largest retailer of diamond jewelry, operating more than 2,800 stores worldwide under the iconic brands: Kay Jewelers, Zales, Jared, H.Samuel, Ernest Jones, Peoples, Piercing Pagoda, Rocksbox and We are a people-first company and this core value is at the heart of everything we do, from empowering our valued team members, to collaborating with our customers, to fostering the communities in which we live and serve. People and the love their actions inspire are what drive us. We re not only proud of the love we inspire outside our walls, we re especially proud of the diversity, inclusion and equity we re inspiring inside. There are dynamic career paths awaiting you rewarding opportunities to impact the lives of others and inspire love. Join us!


Signet is on a mission to transform how customers engage with their jewelry through our best-in-class suite of jewelry service offerings which provide precious piece of mind and indulgence in the joy of jewelry ownership. As Performance Optimization Specialist, you are responsible for enabling and equipping in-store and virtual team members with the insights, best practices and training necessary to optimize extended service agreement performance.


  • Utilize dashboarding and reporting tools to analyze extended service agreement performance and identify opportunities for optimization

  • Create regular and ad-hoc reporting for field leaders to track and analyze progress on performance goals

  • Partner with field leaders to provide training and best practices for extended service agreements to team members including but not limited to presenting in field calls, meeting with field leaders, and creating training & field communication content

  • Advise management on extended service agreement performance trends and opportunities in order to inform planning, forecasting, and project prioritization.


Education Required
: Bachelor s degree business, finance, math, statistics or a related field

Required or Acceptable Job-Related Experience
: Retail analytics, retail management, performance optimization

Years of Job-Related Experience Required
: Minimum of 2 - 3 years learning and development training experience

Technical/Other Skills Required
: Intermediate Microsoft word, excel, and power point; strong analytical and communication skills; Business Objects experience preferred


  • Competitive healthcare, dental & vision insurance

  • 401(k) matching after one year of employment

  • Generous PTO + company holidays

  • Diversity programs

  • Paid subscription to PlateJoy

  • Much more!

  • The salary range for this opportunity is $55,000.00 80,000.00. Base pay offered may vary depending on geographic region, internal equity, job related knowledge, skills and experience, among other factors.

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