Customer Representative

Customer Experience Representative
Plank & Hide is a rapidly expanding luxury brand in the home furnishings marketplace, offering uniquely authentic outdoor casual/ patio furniture and indoor game room products, such as pool tables, shuffleboards, bars, and game tables.

We are searching for a full-time Customer Experience Associate, who enjoys managing the needs of vendors, dealers, and end consumers. This person should be organized, proficient on a computer and using Excel/ Word programs, accomplished in dealing with day-to-day customer service concerns, and accustomed to providing prompt/ courteous/ and professional follow-up and resolution of all day-to-day customer service issues. Our culture is focused on providing exceptional customer support through highly engaged and positive associates.

JOB RESPONSIBILITIES

• Order Management/ Customer Experience - Answer phone calls/ emails from dealers and customers - resolve outstanding concerns
• Sales Order/ Purchase Order Maintenance - Enter sales orders, confirm dealer/ customer price, issue purchase order to vendor, follow-up with all parties
• Inventory/SKU Maintenance - Item and sku maintenance with costing
• Freight Management - Book/ schedule/ manage international and domestic freight
• Warranty/ Replacement Part Claims - Process claims/ replacement part orders/ customer follow-up using SAAS warranty ticketing software
• Proficient in Microsoft Office programs, Google Docs, Dropbox, and CRM tool

COMPENSATION

• Full-Time, Hourly, Commensurate to experience

Job Type: Full-time

Pay: From $18.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No nights

Education:

• High school or equivalent (Required)

Experience:

• Customer Service: 2 years (Preferred)

Work Location: One location