Agency Service Rep I (contract) - Now Hiring

Anthem Cincinnati, Ohio
health customer service small group written written communication communication work from home operation it drive bc america contractors
March 19, 2023
Cincinnati, Ohio

Job Description

Your Talent. Our Vision . At Anthem, Inc ., it's a powerful combination, and the foundation upon which we're creating greater access to care for our members, greater value for our customers, and greater health for our communities. Join us and together we will drive the future of health care . This is an exceptional opportunity to do innovative work as a contractor at Anthem ( via BC Forward ) that means more to you and those we serve at one of America's leading health benefits companies and a Fortune Top 50 Company. Our small group contractors are responsible for generating high quality leads for direct agents and brokers to sell to. Contract Agency Service Reps also assist in other outbound and inbound campaigns for Large group and specialty departments. Responsible for providing advanced customer service support to brokers selling company products via telephone or written communication. Primary duties may include, but are not limited to: * Assists agents and brokers via telephone or written communication. * Responds to inquiries involving commissions, legislation, product information and policies and procedures for Individual, Small Group, Dental and Life. * Will be expected to average a certain number of phone calls per representative per week, average pieces of correspondence to be processed per day. * Coordinates mailings and fulfillment requests. * Assists in broker road shows. * Provides reports to brokers. * Works on special projects. Requirements: * Requires a high school diploma; 1 year of related customer service experience; or any combination of education and experience, which would provide an equivalent background. * Previous health insurance industry experience preferred. * Advanced benefits, claims processing or membership knowledge preferred. * Good customer service skills * Telemarketing, and sales experience is helpful. * Needs to enjoy communicating with customers and doing large amount of outbound dials. Additional Details: * Temps will be able to work from home due to the current predicament, but we prefer to have them local so we are able to have them return to an office when that time comes. They will be sent a laptop to be able to work from home, but will need to have good internet that they can use. * This contract has the potential to be extended to up to 1 year and there may be opportunities to convert to a permanent Anthem Associate. Schedule: Hours of operation are Monday - Friday 8:30 - 8:00 pm (8 hour shifts to be determined within these hours of operation) Flexible hours and they are able to build out their schedule to make a 40 hour work week within the hours listed above. An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Privacy Notice for California Residents

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