Front Desk Office Assistant (Part Time)
City of Cleveland Heights
Ohio 44118, OH
front desk
office assistant
assistant
customer service
rentals
assistance
general public
education
illustrative
departmental
calls
registrations
payments
August 27, 2024
City of Cleveland Heights
Ohio 44118, OH
PART_TIME
$11-12.5/HOUR
SUMMARY: Incumbents are responsible for customer service by providing information, answering the telephone, program registration, memberships, rentals and performing related activities.
ESSENTIAL DUTIES & RESPONSIBILITIES:
The list of duties and responsibilities is illustrative only, and is not a comprehensive listing of all the duties and responsibilities performed.
QUALIFICATIONS:
Knowledge of:
High school diploma or GED; or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job.THIS IS A PART-TIME 20-25 HOUR PER WEEK POSITION
ESSENTIAL DUTIES & RESPONSIBILITIES:
The list of duties and responsibilities is illustrative only, and is not a comprehensive listing of all the duties and responsibilities performed.
- Exhibits a service orientation toward customers and maintains productive working relationships
- Participates in the accomplishment of organizational, departmental, and workgroup goals and objectives
- Provides customer service support to internal and external customers;
- Screens incoming calls and correspondence to provide assistance or direct to the appropriate area;
- Assists customers with memberships, program registrations, rentals, and taking payments;
- Responds to customer inquiries and assists in the resolution of problems;
- Responds to internal requests for information and assistance, and provides information regarding applicable rules, policies, and regulations;
- Maintains regular attendance and punctuality
- Performs other duties of a similar nature or level
QUALIFICATIONS:
Knowledge of:
- Customer service principles
- Time management principles
- Using modern office equipment
- Keyboarding
- Using a computer and related software applications
- Customer service
- Establishing and maintaining effective working relationships with associate personnel, other City employees and the general public
- Tactfully and courteously interact with children and adults participating in recreation activities
- Maintain a safe work environment
- Provide quality customer service
- Participate in teamwork productively
- Communicate clearly and concisely, both orally and in writing
- Use interpersonal skills to interact with coworkers, supervisor, the general public, etc., to sufficiently exchange or convey information and to receive work direction
High school diploma or GED; or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job.THIS IS A PART-TIME 20-25 HOUR PER WEEK POSITION
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